How set option "Send To" from OTRS API on method TickedCreate -


i want create ticket in otrs system own web service , goal use otrs api (otrs api - merthod "ticked created"). work fine, want send email specific users.

current options request:

$options = [         "ticket" => [             "title" => "title",             "queue" => "pt",             "state" => "open",             "type" => 'unclassified',             "priority" => "3 normal",             "owner" => 'admin@gmail.ru',             // think options set getter email, no             'customeruser' => 'specific_user@gmail.com',         ],         "article" => [             "sendertype" => 'agent',             "articletype" => "email-external",             "subject" => "subject article",             "body" => "body article",             "contenttype" => "text/plain; charset=utf8",             "from" => 'admin@gmail.ru'  // whom message         ]     ];


screen after created ticked otrs ticket created
any idea can change in $options.

if create ticket via api, default not trigger sending email customer, not if set article type 'email-external'.

if want happen, best way create new notification (prior otrs 5 'event based notification') described here: http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-ticket-notifications

you can match on ticketcreate event, user created ticket via web service, , maybe other attributes well.


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